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Return & Exchange Policy


Shoe Parlor will accept returns within 30 days of delivery.  We require that you try the shoes on indoors.   All returned shoes must be clean and free from wear.  Returned items MUST be returned with the original box. Place the shoe box inside of a packing box for the return.  Do not just tape up the shoe box and send the order back.  A refund or replacement will be given when the shoes are returned.

For Returns and Exchanges, please click here to fill out our return form.

  • We will email you a FEDEX return label in response to your return request.  If you use  this label $8.50 will be deducted from your refund.  Unfortunately, we cannot provide return labels for orders returned outside of the 48 contiguous United States.  Also, we do not provide return labels for Accessories, Leggings, Socks, Waterproof Protectors, Inserts and Insoles.  However, these items may still be returned to us at your expense.
  • If you choose return the item at your expense instead of using our return label,  you will receive a full refund of the item price.  We will not reimburse you for any shipping charges.  We advise that you use a carrier that provides tracking or delivery confirmation for these types of returns.

    Returns can be sent to:
    Shoe Parlor - Returns
    851 7th Ave
    New York, NY 10019
  • If you are electing to exchange an item, please write a brief note on the packing slip, receipt, invoice, or RMA form included with the returnLet us know what size, color, and item you want to exchange for.  Once we receive the return and process the request, we will ship the new pair to you for FREE instead of processing a refund.  Unfortunately, we cannot exchange International purchases although you may still return the item for a refund.
  • If for any reason the shoes or boots are refused or not accepted when delivered there is a $25 refusal fee.
  • All returns must include a copy of the packing slip, receipt, invoice, or RMA form.

Thank you for shopping with Shoe Parlor!  If you have any questions regarding returns please contact us here.

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