Ground shipping is FREE* within the U.S. including Hawaii and Alaska.

Expedited shipping is also available within the Continental United States. The total cost of goods and the cost of shipping and sales taxes (if applicable) are clearly displayed.

Expediated shipping cannot be applied to Alaska, Hawaii, PO Boxes, or Military APO/FPO addresses. Standard shipping also takes a little longer to reach these destinations. Please allow additional time for orders shipped to these addresses.

* FREE Shipping applies to all orders over $60 except for International orders. We do not offer FREE shipping to any International destination. Also, an $8 shipping fee will be applied to all orders $60 or under in price except for any order which already has shipping charges applied (such as International and Expedited shipments).

Please note there is a $5.00 phone order processing fee that will be applied to your order plus $2.95 for any additional pairs.

We do ship Internationally. It takes about 5 to 7 business days for an International package to be delivered.

Free shipping does not apply to International orders. If you have failed to select an International shipping method for your order, shipping fees will be added for all International destinations. This fee only includes shipping charges and does not include any taxes, tariffs, or duties which must be paid by you to the appropriate agency in your country for the importation of this item.

Shoe Parlor will not assume responsibility for any duties or tariffs imposed by your country for the delivery of your package.

We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, and Discover). We also accept, Paypal, and Store Credit (if you have a credit from our retail store).

For international orders, we may ask you to pay by International Money Order, Visa (for UK orders), Western Union, Electronic Wire Fund, or Paypal if we have problems verifying your Credit Card. A $25.00 fee will be applied to all Wire Funds.

For Paypal transactions, we will only ship to confirmed addresses or verified buyers.

You may return an item in its original condition with the original shoe box for a full refund or exchange within 30 days of receiving. The only exception are all shoes ordered from the Munro company which carry a $12 restocking fee per pair. A reboxing fee of 10% of the item price will be applied for items returned to us with a damaged shoe box or without the original shoe box that the order shipped with. Shipping charges can only be refunded if the return is due to our error. SHOE PAROR WILL NOT ISSUE REFUNDS FOR WORN MERCHANDISE.

All merchandise that is listed as a sale item (sale price in red) on ShoeParlor.com cannot be returned for a full refund. We can only offer you an exchange for another size or issue a store credit on these products.

For International exchanges, Shoe Parlor does not pay for the shipping of the exchanged item(s).

If you decide to refuse any shipments from shoeparlor.com, you are responsible for all shipping charges, any duties, taxes and/or custom's charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to shoeparlor.com. This amount will be subtracted from your merchandise refund.

All returns must be accompanied by our RETURN FORM found here. If you do not follow these procedures, your return may take longer to process.

After a return has been received, it could take up to five business days to process. If using a credit card or Paypal, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you.

Please note, for International shipping mistakes, Shoe Parlor will only refund for non-express shipping charges.

For Domestic shipping mistakes, Shoe Parlor will only refund for USPS Priority Mail, UPS Ground, or FedEx Ground Services. For all returns we suggest using a service that provides signature confirmation for your protection.

There are no returns on all SALE ITEMS, EXCHANGES ONLY.

Please send all returns to:
SHOE PARLOR RETURNS
851 7th Avenue
New York, NY 10019

Shoe Parlor will not be held accountable for any package returned to any address other than our address shown above.

All merchandise that is listed as a sale item (sale price in red) on ShoeParlor.com cannot be returned for a full refund. We can only offer you an exchange for another size or issue a store credit on these products.

Shoe Parlor Coupon Codes cannot be applied to merchandise that is already on sale.

Sales tax is only applied to residents of New York State.

Absolutely! Shopping at ShoeParlor.com is safe.

We have taken every precaution to make your transactions secure. Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Nevertheless, if you prefer, you may submit your order by telephone 1-866-446-9259(Toll Free) or 212-582-0039 (in New York City). You may also fax us at (212) 765-5940. Please note there is a $5.00 phone order processing fee that will be applied to your order plus $2.95 for any additional pairs. Shoeparlor.com respects your privacy and is committed to protecting it. We will not sell, trade, or rent any of your personal information to any third party. All of your transactions are protected by SSL encryption software.

We guarantee that every purchase you make at Shoeparlor.com is 100% safe.

Orders are typically shipped within a 24 hour period after order is placed. If the item is not currently in our stock, we will attempt to ship the item from a partner in our network. Occasionally, we may take additional days if the shoe is a special order.

If the item is in backorder, we will update you on the status of your order via email.

We do not ship or process orders on Saturdays, Sundays, or Holidays. Please allow an additional 24 to 48 hours for weekend orders.

Shoeparlor.com respects your privacy and is committed to protecting it. We will not sell, trade, or rent any of your personal information to any third party except when necessary to carry out our business or required to by law. All of your transactions are protected by SSL encryption software. We guarantee that every purchase you make at Shoeparlor.com is 100% safe.

If an item you ordered is out of stock, you will receive an email notification or a phone call regarding the status of your order. You will be given the option to cancel, substitute, or keep the order on file. We will automatically cancel any backordered items, unless you have confirmed with us that you would like to keep the order open.

Email us or call us TOLL FREE at 1-866-446-9259. We will update you on the status of your order.

We have a store in Manhattan on 7th Ave (between 54th and 55th Street). Our hours of operation are Monday - Saturday: 9:00AM - 8:00PM and Sunday: 9:30AM - 6:00PM. There may be items on our website that are not available for sale in our store and are only exclusively sold on our website. However, these items can usually be special ordered for you physically at the store as long as a deposit is provided.

Our hours of operation are:
Monday - Saturday: 9:00AM - 8:00PM EST
Sunday: 9:30AM - 6:00PM EST